Privacy Policy
Last updated: April 9, 2026
1. Who we are
NexBuy LLC (dba CallAlternative) ("we," "us," or "our") operates the CallAlternative browser-based calling service. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
2. Information we collect
We collect information you provide directly (e.g. email, password, organization name when you sign up; payment and billing information processed by our payment provider; phone numbers you call and call metadata such as duration and status). We also collect information automatically when you use our service (e.g. IP address, browser type, device information, and usage data). We may use third-party services for authentication (e.g. Google sign-in), payment processing (e.g. Stripe), and visitor identification (e.g. Fingerprint) as described in our Cookie Policy.
3. How we use your information
We use your information to provide, maintain, and improve the Service; to process payments and manage your account; to send you service-related communications; to detect and prevent fraud or abuse; to comply with legal obligations; and to enforce our Terms of Service. We do not sell your personal information to third parties for marketing.
4. Call data and security
Calls are transmitted over encrypted connections (e.g. SSL/TLS). Call metadata (numbers dialed, duration, status) is stored to provide your call history, billing, and support. We retain this data as needed for the Service and as required by law.
5. Sharing of information
We may share your information with service providers that help us operate the Service (e.g. hosting, payment processing, authentication, analytics), subject to contracts that limit their use. We may disclose information when required by law, to protect our rights or safety, or in connection with a merger or sale of assets.
6. Your choices
You can access and update your account information in Settings. You may request deletion of your account or data by contacting us at callalternativ+support@gmail.com. Some data may be retained where required for legal or operational purposes.
7. International users
Our systems may be hosted in the United States or other jurisdictions. If you access the Service from outside the United States, your information may be transferred to and processed in those jurisdictions. By using the Service, you consent to such transfer and processing.
8. Changes
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice.
9. Contact
For privacy-related questions or requests, contact us at callalternativ+support@gmail.com.